Last Updated: 11/23/2025

Valley Access Systems (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our ads (including on Nextdoor), or use our services, including booking through Housecall Pro.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly

• Name

• Phone number

• Email address

• Service address

• Details about your garage door, gate, or equipment

• Messages submitted through our website or ads

• Scheduling and service details

• Payment information (processed securely by Housecall Pro)

B. Information Collected Automatically

• IP address

• Device/browser type

• Pages viewed and interactions on our website

• Cookies, pixels, and tracking technologies

• General location (city/region level, not precise geolocation)

**C. Information From Third Parties

(Nextdoor & Housecall Pro)**

Nextdoor

If you interact with our ads or business profile, we may receive:

• Engagement metrics (views, clicks, messages)

• Limited demographic insights provided by Nextdoor

• Messages sent through Nextdoor

We do not receive your private Nextdoor account details.

Housecall Pro

When you schedule or pay through Housecall Pro:

• Contact information

• Service and job history

• Payment status/confirmation

• Invoicing records

Housecall Pro securely processes and stores this data on our behalf.

2. How We Use Your Information

We use your information to:

• Provide, schedule, and complete garage door and gate services

• Communicate about your appointment, estimate, or service inquiry

• Process payments and send invoices

• Improve our website and customer experience

• Deliver marketing or promotional content (with appropriate consent)

• Track ad performance, including from Nextdoor

• Maintain business operations and internal records

• Comply with legal obligations

We do not sell your personal information.

3. Oregon Consumer Privacy Act (OCPA) Rights

The Oregon Consumer Privacy Act (OCPA) grants Oregon residents specific rights regarding their personal data.
If you are a resident of Oregon, you have the right to:

A. Access Your Personal Data

You may request confirmation of whether we are processing your personal data and request a copy of that data.

B. Correct Inaccurate Data

You may request that we update or correct inaccurate personal information.

C. Delete Personal Data

You may request that we delete personal information we have collected about you, subject to legal and operational exceptions.

D. Obtain a Portable Copy

You may request a copy of your data in a portable and readily usable format.

E. Opt Out of Certain Processing

You may opt out of:

• Targeted advertising

• The sale of personal data (we do not sell data)

• Profiling that produces legal or similarly significant effects (we do not conduct this type of profiling)

F. Appeal a Decision

If we deny your privacy request, you may appeal the decision. Instructions for appeal will be included in our response.

How to Exercise Your Oregon Privacy Rights

You may submit a request by contacting us:

Email: valleyaccesssystems@gmail.com
Phone: (971) 209-2681

We will respond to verified consumer requests within 45 days as required by OCPA.

4. Sharing Your Information

We only share your information with trusted service providers when necessary, including:

A. Operational Tools

• Housecall Pro (scheduling, invoicing, dispatching)

• Payment processors

• Website hosting and analytics providers

B. Marketing & Advertising Platforms

We may share cookie-based or device-based identifiers with platforms such as:

• Nextdoor

• Google

• Meta (Facebook/Instagram)

This allows us to measure ad performance and reach relevant local audiences.
We do not share your sensitive personal information with these platforms.

C. Legal Compliance

We may disclose data if required to:

• Comply with a valid subpoena or legal request

• Protect our rights, customers, or operations

5. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies for:

• Website functionality

• Analytics

• Ad personalization (e.g., Nextdoor, Google, or Meta remarketing)

You may disable cookies in your browser settings.
Some features may not function correctly if cookies are disabled.

6. Data Security

We use reasonable safeguards to protect your personal information, including:

• Encrypted payment handling via Housecall Pro

• Secure servers

• Restricted access to customer data

No system is 100% secure, but we follow industry-standard security practices.

7. Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect information from children.

8. Third-Party Websites

Our website may link to third-party sites such as Nextdoor or Housecall Pro.
We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have questions or wish to exercise your Oregon privacy rights, please contact us:

Valley Access Systems
(971) 209-2681
valleyaccesssystems@gmail.com